Telehealth is the delivery of health care services using interactive audio and video
technology, where the patient and the health care professional are not in the same
physical location. During Users telehealth consultation with a HCP, details of User's
health history and personal health information may be discussed with user through
the use of interactive video, audio and other telecommunications technology, and
user's HCP may perform a physical examination through these technologies.
The telehealth Services user receive from HCPs are not intended to replace a primary care physician relationship or be users permanent medical home. User may form an ongoing treatment relationship with some HCPs. However, user initial visit with a HCP will begin as a consultation (e.g. to determine the most appropriate treatment setting for user to receive care) and will not necessarily give rise to an ongoing treatment relationship. User should seek emergency help or follow-up care when recommended by a HCP or when otherwise needed, and continue to consult with user primary care physician and other healthcare professionals as recommended. We may make arrangements for follow up care either through DoctorKePaas or other healthcare providers. You will have direct access to customer support services to follow up on medication reactions, side effects or other adverse events. Among the benefits of our Services are improved access to healthcare professionals and convenience. However, as with any health service, there are potential risks associated with the use of telehealth. These risks include, but may not be limited to:
- In rare cases, information transmitted may not be sufficient (e.g. poor resolution of images or video) to allow for appropriate health care decision making by the HCP
- Delays in evaluation or treatment could occur due to failures of the electronic equipment. If this happens, you may be contacted by phone or other means of communication
- In rare cases, a lack of access to all of your health records may result in adverse drug interactions or allergic reactions or other judgment errors
- Although the electronic systems we use will incorporate network and software security protocols to protect the privacy and security of health information, in rare instances, security protocols could fail, causing a breach of privacy of personal health information
DISCLAIMER OF WARRANTIES'HEALTHCARE SERVICE PROVIDER' ON BEHALF OF THEIR 'CONSUMERS' EXPRESSLY AGREE THAT USE OF THE PLATFORM OR SERVICES IS AT YOUR SOLE RISK. BOTH THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. 'SHAURYA TECHNOCRATS' EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, TITLE, OPERABILITY, CONDITION, QUIET ENJOYMENT, VALUE, ACCURACY OF DATA AND SYSTEM INTEGRATION.
HEALTHCARE SERVICE PROVIDER acknowledge and agree that Shaurya Technocrats(or DoctorKePaas) does not provide medical advice, diagnosis, or treatment, and is strictly a technology platform and infrastructure for connecting patients with independent third party HCPs, including physicians and other HCPs in the DoctorKePaas network. HEALTHCARE SERVICE PROVIDER acknowledges and agree that the HCPs using the Platform are solely responsible for and will have complete authority, responsibility, supervision, and control over the provision of all medical services, advice, instructions, treatment decisions, and other professional health care services performed, and that all diagnoses, treatments, procedures, and other professional health care services will be provided and performed exclusively by or under the supervision of HCPs, in their sole discretion, as they deem appropriate.